Institutional
FAQ
“At Miras Halı, we have compiled all the questions we receive from you to create a comprehensive information area. Below you can find answers to the most frequently asked questions about our products, service processes, materials used, care recommendations, and carpet selection. We constantly update this section to help you choose the right carpet and to clear up any questions you may have.”
Do your carpets cause allergies?
No, our carpets are made from hypoallergenic yarns. We pay particular attention to ensuring they are dust-resistant and easy to clean.
Do your carpets stain easily?
Thanks to the yarn and production technique we use, it has high stain resistance. It is durable against daily soiling and easy to clean.
Do your wool rugs experience color fading or discoloration?
The wool yarns we use are completely natural, meet high quality standards, and are long-lasting. The colors are applied to the yarn using special techniques, so they don't easily fade or lose their color. Furthermore, wool is both healthy and durable thanks to its breathable natural structure. Due to its natural properties, it balances moisture, doesn't produce unpleasant odors, and retains its vibrancy for years to come.
Are you assisting with ground preparation?
Yes, the condition of the floor is checked before laying the flooring. If necessary, preparations such as floor leveling or subfloor laying are carried out by us.
Can I have a custom-sized rug made?
Yes, our team will take custom measurements for your space and produce your rug according to your desired pattern or color.
Can we choose the pattern or color?
Do you produce custom-made products for specific projects?
Of course. We determine the color and pattern options together to suit your taste or the space. Custom designs are also available if needed.
Yes, we take on-site measurements, create designs, and manufacture accordingly for all commercial and private projects, including mosques, hotels, offices, and shops.
Can I cancel my order?
If your order has not yet entered the production phase, we can consider your cancellation request. You can contact us at 0532 442 40 73 for assistance with cancellation. However, orders for which a prepayment has been made and production has begun cannot be cancelled.
Where are your carpets manufactured?
All our carpets are woven with high-quality yarns and meticulous care at our factory in Gaziantep.
Does the length of the pile (fibers) in a carpet indicate that the carpet is of good quality and heavy?
Not always. Pile length affects the thickness of the carpet, but it doesn't determine quality alone. Quality is evaluated in conjunction with factors such as the type of yarn, weaving density, and the type of jute used (Natural Jute - Synthetic Jute).
"What are the advantages of tightly woven carpets?"
“Tightly woven carpets are more resistant to marks from chairs, wheels, or other furniture. This prevents them from showing marks over time and helps them maintain their shape. They are also very comfortable. However, due to their tight weave, they require a little more care in cleaning.”
What is the delivery time?
Standard products are generally delivered within 3–7 business days. For custom orders, delivery times may vary depending on the size and order specifications.
Do you ship outside of Türkiye?
Yes, we ship internationally. Please share your location and order details so we can create a customized plan for you. For details, you can contact our customer sales representative at 0532 442 40 73 .
How can I track my order?
To check the current status of your order, you can contact us at 0532 442 40 73. Once your order is confirmed, you will also receive an email from www.mirashali.com containing an update. This email will contain your order details and shipping tracking information.
How long does the carpet installation process take?
It varies depending on the size of the area, but we usually complete the work within the same day. Our professional team works quickly and cleanly.
How durable are your carpets?
With proper use, it can be used trouble-free for years. Our wool and tightly woven models, in particular, are very durable.
Do your carpets slip?
The carpet is secured to the floor during installation. This prevents problems such as slipping or bunching.
Can I request a sample?
Yes, we send samples for custom designs or large projects according to customer requests. You can examine the sample to see its quality and color before making a decision. The sample process usually takes 3-5 business days.
Do you offer on-site inspection services?
Yes, our expert team will visit your location for a detailed on-site survey. This service is crucial for planning your project accurately and providing solutions tailored to your needs. To discuss all the details regarding the survey process, please contact us at 0532 442 40 73 .
How do you manage the design, production, and installation processes?
We manage all processes in-house with our own expert team. We are actively involved in every step, from design to production and from production to installation. This allows things to progress faster, prevents communication breakdowns, and ensures the result is exactly as you want it. In short, we at MİRAS HALI are not on the sidelines, but right at the heart of the business.
What factors determine the cost of your carpets?
“The cost of our carpets is determined by technical factors such as weaving density, the quality of the materials used, and the number of colors in the design. These factors directly affect both the durability of the carpet and its ability to maintain its shape for many years. At Miras Carpet, we offer options to suit every budget; what matters here is the quality and satisfaction the carpet will provide throughout its lifespan. Therefore, we are transparent in our pricing and aim to recommend the most suitable product for our customers' needs.”
Do you offer survey services?
"Yes, Miras Halı offers a survey service. Upon customer request, our team will come to your address, examine your measurements and space, and suggest the most suitable solution for your needs."
Do you make custom-designed carpets?
"Yes, at Miras Halı, we produce custom-designed carpets according to our customers' wishes and needs. You can choose the color, pattern, and size, so you can have a carpet that is completely unique to you and suitable for your space. If necessary, we can also provide architectural support, guiding you through the design process and helping you find the most suitable solution."
Do you sell household rugs or custom-sized rugs?
"Yes, at Miras Halı, we offer both home rugs and custom-sized rugs. We can supply our products wholesale; within this scope, you can specify the desired design, number of colors, and size according to your wishes. In this way, we can produce rugs that are completely tailored to your requests."
What is the importance of carpet density and what are its benefits?
"Carpet density refers to how close the threads are placed together during weaving. As the density increases, the carpet is more tightly woven, denser, and more durable. This results in a longer lifespan for the carpet, with less deformation and wear during use."
Benefits:
It will last longer and be more durable.
Patterns and details become more clearly visible.
It performs better in high-traffic environments.
What is the pile weight of a carpet?
"The bulk density of a carpet refers to the amount of yarn and material within a given area or volume. In other words, it indicates how densely and thickly the carpet is woven. The higher the bulk density, the stronger and denser the carpet."
What payment methods do you accept?
We offer various methods to ensure you can make your payments securely. We accept cash, credit cards (Visa, MasterCard), debit cards, bank transfers, and EFT.
Are your carpets covered under warranty?
Yes, all our carpets come with a 2-year warranty.
Our products are manufactured to the highest quality standards and are covered by a 2-year warranty against manufacturing and workmanship defects.
In such cases, which are not caused by user error, your carpet will be inspected; repair or replacement will be provided if necessary.
In case of any problems that may occur within the warranty period, simply contact us at 0532 442 40 73 with your invoice or warranty certificate.